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Returns & refunds

We want you to love what you buy. Here’s how returns work — and the protections you always have under Australian Consumer Law.

30-day change of mind

If you change your mind, you can return items that are unopened, unused and in their original sealed packaging within 30 days of delivery for a refund or an exchange. Refunds for USDT orders are paid in USDT to a wallet address you nominate.

Hygiene exceptions

For health and hygiene reasons we can’t accept change-of-mind returns on intimate products, lubricants, lingerie or swimwear once the seal or hygiene liner has been opened or removed.

Faulty items

If something arrives faulty, damaged or not as described — or develops a fault within its warranty period — you’re entitled to a repair, replacement or refund under the Australian Consumer Law. This applies whether or not the item has been opened.

How to start a return

Contact us with your order number and the item(s) you’d like to return.
We’ll confirm the return and send instructions. Please don’t send items back without contacting us first.
Refunds are processed once we’ve received and checked the item.

Gift cards

Gift cards can’t be returned or exchanged for cash. Any unused balance stays on the card.