Policy

Privacy policy

Your privacy matters more than usual when you shop for intimate products. This policy explains what we collect and how we use it.

Who we are

Luminova is operated by Luminova Global Energy Pty Ltd (ACN 700 055 769), 264 George St, Sydney NSW 2000. We handle personal information in line with the Australian Privacy Principles.

What we collect

Details you give us: name, email, delivery address, phone number and account password (stored hashed).
Order details: what you bought, delivery method and order totals.
Optional content: reviews, wishlist items, newsletter sign-ups and messages you send us.
Technical data: cookies needed to run the site (cart, sign-in, age confirmation).

How we use it

To process and deliver orders and provide customer service.
To run your account, wishlist and reviews.
To send marketing emails, only if you opt in. You can unsubscribe at any time.

What we don’t do

We don’t sell your personal information, and we don’t share your purchase history with advertisers.

Cookies

We use essential cookies for your cart, sign-in session and age confirmation. Recently viewed products and guest wishlists are stored in your browser’s local storage and never leave your device unless you sign in.

Access and correction

You can view and update your details in your account, or contact us to request access to or deletion of your information.

Payments: we accept USDT, paid directly from your wallet to ours, so we never see or store card or bank details and nothing appears on your bank statement. We keep the transaction reference and sending wallet address with your order for accounting, refunds and fraud prevention. Blockchain transfers are public by nature, but they don’t carry your name or what you bought.