Whipsmart Soft Packing Brief

• Express delivery (1–3 business days) $14.95 — free on orders over $59.
• Standard delivery (3–6 business days) $9.95.
• Click & Collect from our Sydney warehouse — free.
• Every order ships in a plain, unbranded box with a neutral sender name. Nothing on the outside describes the contents.

Shipping & delivery · Discreet packaging

Changed your mind? Return unopened, unused items in their original sealed packaging within 30 days of delivery for a refund or exchange. For hygiene reasons we can’t accept opened intimate products unless they’re faulty — faulty items are always covered under Australian Consumer Law.

Read our returns policy

• Wash before and after each use with warm water and a mild, fragrance-free soap or a dedicated toy cleaner.
• Use a water-based lube with silicone toys — silicone lube can damage silicone surfaces.
• Let it air-dry fully and store it in its pouch or box, away from other toys and direct sunlight.
• Charge fully before first use and top up every few months if you don’t use it often.