Division 02
Distribution & direct sales.
We get products from our warehouse to the people who sell them: retailers on wholesale accounts, and independent distributors who sell direct to customers.
Channel overview
How our products reach customers.
Two main channels, supplied from the same stock and supported by the same team.
| Channel | Who it serves | How it’s supplied | Divisions |
|---|---|---|---|
| Wholesale accounts | Retailers, pharmacies and online stores | Bulk orders at wholesale price, delivered to store or warehouse | Trade · Wellness |
| Independent distributors | Customers and small local retailers | Orders at distributor price, shipped to the distributor or direct to their customer | Trade · Wellness |
| Specialist retailers | Adults 18+ through age-restricted stores | Wholesale supply with plain outer packaging | Wellness |
| Client sourcing | Importers and brands | Goods delivered to the client after customs clearance | Trade |
Wholesale accounts
Stock for retailers.
Retailers, pharmacies and online stores can open a wholesale account to buy from our range at trade prices.
- A named account manager for orders and questions
- Current price list and product information sheets
- Delivery to store, warehouse or fulfilment centre
Independent distributors
A network that sells direct.
Independent distributors run their own businesses selling our range to customers and local retailers. We supply the stock, training and fulfilment.
- Distributors buy at distributor price and set their own retail price within our guidelines
- Product and compliance training before the first order
- Orders shipped to the distributor or direct to their customer
- Clear rules on product claims and adults-only sales
Warehousing & fulfilment
From our shelves to the customer.
Stock is held in Australia so orders can be picked and dispatched quickly.
- Inbound goods checked against the purchase order and inspection report
- Stock levels shared with account managers and distributors
- Orders picked, packed and dispatched with tracking
- Plain outer packaging for all wellness orders
- Returns and faulty goods handled under Australian Consumer Law
Order
Placed by an account manager or through the distributor order form.
Pick & pack
Picked from stock and packed for the channel, plain where required.
Dispatch
Handed to the carrier with tracking shared with the buyer.
Deliver
Delivered to the store, the distributor or the end customer.
Sell our range in your region.
Retailers can open a wholesale account. Independent sellers can apply to join the distributor programme.